Client Contact Co-ordination Volunteer - BRISTOL

Location: BRISTOL

About the volunteering opportunity

We are looking for people who can provide a warm welcoming and motivating initial contact point for all services users who are looking to access Drug and Alcohol Treatment and carers, especially those who are new to the service.

Overall purpose of role:

To be the first point of contact for all services for people referred or self-referring for drug and alcohol services.

What you will be doing:

  • Responding to enquiries from professionals, partner agencies, families, carers and service users.

What skills and experience are we looking for:

  • Experience working with people with substance use and/or mental health.
  • Experience taking calls and a professional, calm and confident phone manner.
  • Efficient and methodical, task-oriented and enjoy getting a job done well
  • General Admin skills.
  • Computer literacy
  • Shared values with DHI (Self-Direction, Stimulation, Zest for Life and Flexibility .

What we provide:

DHI provides full induction, training opportunities and will cover work-related expenses.

How to apply

Please complete the volunteer application form and return by email to: by midnight Friday January 7th, 2022.

Interviews will be held at the end of January or early February 2022.

Please note: We particularly encourage applicants from LGBTQ+ candidates and Black, Asian and Minority Ethnic (BAME) candidates. The building has wheelchair access.


Client Contact Coordinator BRISTOL

DHI Volunteer Application Template 0922

Contact Us


01225 478 730


Drop in

14 St. James' Parade
Bath BA1 1UL

Current positions at DHI