Client Contact Co-ordinator

Salary: NJC Pt 9-19 (£20,903 - £25,481), depending on experience

Hours: 37.5 hours per week

Location: Central Bristol and any other location reasonably requested by the organisation.

Contract Type: Fixed Term for 12 Months

Additional Information: DHI offers up to 31 days paid leave (service-related) in addition to statutory holidays, a 7% pension contribution, Cycle to Work Scheme and Employee Assistance Scheme. DHI is a Disability Confident Committed Employer.

The Role

DHI is an award-winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community. We are looking for individuals who share our passion for our values of self-direction, stimulation and zest for life and our commitment to our client groups and the local communities we serve.

The Client Contact Coordinator is our first point of contact for all services for people referred or self-referring for drug and alcohol services. We are looking for people who can provide a warm welcoming and motivating initial contact point for all service users and carers, especially those who are new to the service.

You will be responsible for processing large numbers of referrals and undertaking holistic triage assessments over the phone providing urgent advice and signposting to address any urgent needs, experience in working with people with substance use &/or mental health is desirable, you are computer literate, efficient & methodical while being kind and calm to complete our comprehensive risk assessments over the telephone & inviting clients to our hubs to complete their support plans

You will understand safeguarding risk and know when to escalate to a manager. You are task orientated and enjoy getting a job done well!

You will also respond to enquiries from professionals, partner agencies, families, carers and service users.

This post is also involved in inputting accurate core data to DHI’s client record data system

If you are interested, please contact Louisa Chowen on 07880 482 577 or Polly Bladon on 0117 9166588 for an informal discussion regarding the role

How to Apply

Please use the enclosed Job Description and Person Specification to complete an Application Form and Skills Form and send to recruitment@dhibath.org.uk before Midday 20th October 2021.

We strongly encourage you to complete our Equality & Diversity monitoring form to help us achieve a diverse workforce. The form does not form part of the selection process.


Current positions at DHI