Client Contact Coordinator

Salary: NJC Point 9-19 (£20,344-£24,799)

Hours: 37,5 hours

Location: Bristol

Contract Type: 2 x Fixed Term Contracts

Additional Information: DHI offers up to 31 days paid leave (service related) in addition to statutory holidays, a 7% pension contribution and Employee Assistance Scheme.

The Role

DHI is an award-winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community. We are looking for individuals who share our passion for our values of self-direction, stimulation and zest for life and our commitment to our client groups and the local communities we serve.

We are currently recruiting for two Client Contact Coordinators, a Fixed Term Contract until June 2020 and a Fixed Term Contract (Maternity Cover) approx. 1 year. The Client Contact Coordinator is our first point of contact for all services for people referred or self-referring for drug and alcohol services. We are looking for people who can provide a warm welcoming and motivating initial contact point for all service users and carers, especially those who are new to the service.

You will be responsible for processing referrals and undertaking holistic triage assessments over the phone providing urgent advice and signposting to address any urgent needs. You will also respond to enquiries from professionals, partner agencies, families, carers and service users.

This post is also involved in inputting accurate core data to DHI’s client record data system

The closing date is Midday on Thursday 30th January 2020 and interviews will be held on Thursday 13th February 2020.

If you are interested, please contact Louisa Chowen on 07880 482 577 or Polly Bladon on 0117 9166588 for an informal discussion regarding the role

How To Apply

Please use the attached Job Description and Person Specification to complete an Application form and Skills form and send to HR before midday Thursday 30th January.


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