Home Turf Lettings Tenancy Sustainment Officer

Salary: NJC Pt 20 – 26 (£19,819 - £23,866) depending on experience, pro rata for part time roles.

Hours: Part Time (30 Hours Per Week)

Location: Kingswood

Contract Type: Permanent

Other: DHI offers up to 31 days' paid leave (service related) in addition to statutory holidays, a 7% pension contribution and Employee Assistance Programme.

The Role

In this role you will ensure that all Home Turf Letting tenants are able to sustain and succeed in their tenancies through effective assessment, tenancy sustainment advice and housing and rent management; including working with specialist agencies to broker in support in line with the tenants identified needs.

Day to Day Responsibilities

Be the main point of contact for potential new tenant’s applications and referrals, building strong partnership relationships with internal and external partner agencies that refer into the service.

Manage all applications and referrals into the service, conducting a robust and fair assessment of applications to ensure that all incoming new tenants are suitable for the property they are applying for and meet the criteria for being housed with HTL.

Inducting new tenants into their properties and tenancies, making sure they understand their rights and responsibilities and that they ‘settle’ into their new home e.g basic knowledge of the property, supporting the tenant to set up benefits and bills payments.

Please see a full job description within the downloads section

To excel in this role, you will need:

You should have an Excellent level of IT literacy in MS Office products, organisational skills and case management systems.

Your knowledge of housing and welfare benefits and associated legislation is essential and key to this role.

A really good awareness of the effects of homelessness and the challenges vulnerable people on low incomes face in being able to successfully sustain a tenancy.

Experience or be able to demonstrate behaviours which show an ability to positively motivate tenants in sustaining their tenancy

How to Apply:

Please read the role's Job Description and Person Specification and complete the Application and Skills forms. These should be returned to Recruitment@dhi-services.org.uk by Midday, 22nd March 2019.

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