How are we supporting our clients?

How are we supporting our clients?

While we try to maintain business as usual to the degree we can, we have moved to phone and remote support for many of our services.

Essentially, we want to be flexible, keep people safe and informed, but also continue to deliver support in the best way possible under current circumstances. In summary, this is what our services look like:

  • Rough sleeping outreach (B&NES) are running an extended service with 9 sessions per week, providing help, advice and hygiene packs to those who are on the street.
  • Anyone in B&NES in a housing crisis can contact Reach through our virtual drop-in.
  • Our residential houses (both supported and those let through Home Turf Lettings) will of course remain open for tenants and we are doing all we can to protect their health and safety.
  • We are still providing our needle exchange and naloxone services (B&NES and South Gloucestershire). We are also providing a needle exchange and naloxone delivery service for the most vulnerable clients and those who are self-isolating.
  • Assessments and enquiries around drugs, alcohol, treatment, and social prescribing will be by phone.
  • Any client with a keyworker across any of our services will still have appointments, but over the phone. Keyworkers will be in touch with their clients to let them know.
  • We will continue to support clients prescribed opioid substitute treatment (OST) and are working to ensure access to OST is always maintained, including when clients are in self-isolation.
  • Our families and carers will be able to seek initial support via our free and confidential web service, webFAM.
  • We are developing our online information, advice and guidance. This includes a group programme delivered via Zoom and an online community via Facebook.

Our core message for all clients is: STAY SAFE, KEEP IN TOUCH.

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