Complaints, comments and suggestions

We encourage the people who use our services to tell us what they think.

We do our very best to offer a quality service to clients and people we work with and we’re always looking for ways to improve. We welcome feedback and suggestions and want to hear about any instances where people think our service could have been better.

Please read DHI's Complaints Policy for information about making a complaint, timescales and how the process works:

If you have any complaints, comments or suggestions about a particular service please speak to your support worker first or contact the service directly. Staff will be happy to take the details. In most cases the service is best placed to resolve concerns, and will investigate and respond to you as appropriate. You can find contact details on each of our services pages:

If you would prefer not to contact the service directly, or are unable to do so for some reason, you can contact us:

By phone on 01225 478 730

By email

By submitting an online form

Get in touch

Please complete this form with any complaints, comments and suggestions you have about DHI.
If you wish to make a complaint, please read our complaints policy first.