Developing Health & Independence (DHI) takes the privacy of your personal information seriously.
We collect the information about you as part of donations we receive directly (by cheque, cash or BACS payment), via online giving platforms, e-newsletter sign ups, registering for events, surveys and meetings with our staff. We also collect how you want to hear from us (your contact preferences).
The personal information we collect about you may include:
We also collect and hold information about the contact you make and activities you take part in with DHI and this may consist of:
We collect personal information from you to enable us to administer your donations correctly, and to help us build a positive relationship by contacting you in a way that is personal and relevant to you. This also helps DHI to be as efficient as possible in using its resources for marketing and other contact with our Friends and donors.
You can change your contact preferences at any time by contacting us.
There are some communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our administrative obligations to you. This would include, thank you letters, Gift Aid confirmation letters and querying returned mail or incomplete cheques.
In order to claim Gift Aid on your donations from HMRC, we need to hold records of your name and address, your tax status and donation details. Ensuring this information is accurate ensures that we claim Gift Aid correctly and can increase the value of the donations you give to us.
We need to hold information about donations that you give to us to meet financial auditing requirements but also to help us understand how you support DHI so that we can talk to you about fundraising and supporting our work in a way that is relevant to you.
We may hold information about your particular areas of interest so we can send information to you about those aspects of our work. For example, if you tell us you have a particular interest in housing, we may then contact you in the future about a new housing project we are developing.
In addition to Gift Aid requirements, we hold your address details so that, with the right permissions, we are able to send you appropriate information in the post.
All the information we keep is stored securely. DHI stores users’ personal data inside the European Union. Some of our service providers and affiliated organisations may lie outside the EU. Therefore, sometimes we may transfer your data outside the EU. If we do, we ensure your data is processed only in countries that provide an adequate level of protection for your data or where the recipient provides appropriate safeguards, such as model contract clauses, binding corporate rules, or mechanisms like the EU-U.S. Privacy Shield framework. For a copy of such safeguards, please contact us.
Depending on your relationship with DHI, and the preferences you have indicated, data we hold may be used by us for the following purposes.
These types of communications can include:
We regularly review our records to ensure they are as accurate as possible.
including email tracking, which records when an e-newsletter from us is opened and/or how many links are clicked within the message.
We may use existing data about your previous engagement with DHI to find relevant information for particular activities or to tailor communication. An example might be that you live in a particular postcode catchment near to an event we are holding.
If you do not want DHI to do research or profiling work in relation to your information, please email us at fundraising@dhi-online.org.uk. To help you decide, the following explains how and why we do this work and in what circumstances.
Being targeted and appropriate in our fundraising is more cost effective for DHI, helping us to support more socially excluded people in our communities.
We may combine the information you have given us with other publicly available information and create a profile of your interests and preferences, where they are relevant to engaging with DHI. We do this to help us determine whether and in what ways you might be interested in helping us. Examples might be:
Our DHI fundraising staff carry out this work in house. Such research would be carried out where we have an opportunity to engage at a significant level or depth (so we do not research or profile the majority of our donors or other interested parties). Examples might include:
We also do this work to try to minimize any negative impact on your relationship with DHI. Examples might be:
Where you are not already a DHI supporter, we will provide this privacy notice to you at the first available opportunity after any engagement with you.
If you have any questions about our supporter research work or if you would like to tell us more about yourself and your interests in relation to DHI please get in touch.
DHI’s trustees have a duty to ensure that there is no reputational or other risk to the organization in accepting a gift or other support. We may therefore need to carry out research which is necessary to ensure we comply with this duty. For more information on the type of information required and the circumstances when this might apply, you can visit this Charity Commission link: https://www.gov.uk/government/publications/charities-due-diligence-checks-and-monitoring-end-use-of-funds and refer to Chapter 2, Tool 6: Know your donor